911 What Do I Need To Know When I Call?

911 What Do I Need To Know When I Call?

Give the complete address where you need help.
Tell the 9-1-1 operator what the problem is -- why you need help.
Give the 9-1-1 operator your name.
Remain calm and talk clearly.
Give the 9-1-1 operator as much information as possible.

Other things to know when you call 9-1-1:
Give your complete address, including an apartment number or letter.
Stay as calm as possible.
Know if the street you live on runs north and south or east and west.
Know what direction your home faces.
Know the nearest intersection.
Know how many houses your home is from the corner.
Know the street behind you and in front of you.
Let the operator control the conversation.
Speak loud and clear, but do not scream.
Answer the operator's questions -- they must ask you certain questions to help the police or fire units responding to your emergency.

Please do not call 9-1-1 and:
Say, "This is not an emergency, but..."
Ask for the Anderson County Sheriff's Office's non-emergency number. It is 457-2414.
Ask for another police department's non-emergency number. Call 411. If that police department is in another area code, dial that area code, then 555-1212. Hang up before speaking to the police/fire operator. If you do, they will call you back and a police unit may be sent to your home.

Report that the power is out at your home, unless it is an emergency. Call your utility service provider.

Ask for a weather report. Get a battery-powered radio and stay tuned to a local radio station.

Back To Questions & Answers Page